Cancellation Policy
Last updated: 11/3/2025
Learn about our order cancellation terms and procedures.
Order Cancellation Policy
Orders are subject to cancellation by Admin if payment is not made within 3 Business Days.
Cancellation Timeframe
3 Business Days
You have 3 business days from the time your order is placed to complete payment. Orders not paid within this timeframe will be automatically cancelled by our admin team.
What Happens After Cancellation?
Automatic Cancellation
Orders are automatically cancelled by our admin team after 3 business days without payment.
Inventory Release
Cancelled orders release reserved inventory back to available stock for other customers.
No Charges
No charges are applied for cancelled orders. You can place a new order at any time.
Business Days Definition
Business days are Monday through Friday, excluding public holidays in Malaysia. Weekends (Saturday and Sunday) are not counted as business days.
Counted as Business Days:
- Monday - Friday
- Regular working days
Not Counted:
- Saturday & Sunday
- Public holidays
- Non-working days
Important Reminder
Please ensure you complete your payment within 3 business days to avoid automatic cancellation. If you need assistance with payment, contact our customer service team immediately.