Privacy Policy

Last updated: 11/3/2025

Learn how we collect, use, and protect your personal information.

Newmedica Sdn. Bhd. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our e-commerce platform for wellness and medical supplies.

1. Information We Collect

1.1 Personal Information

Account Information:

  • Email address (required for registration)
  • Password (encrypted and securely stored)
  • User type (Basic, Agent, or Healthcare professional)
  • Email verification status and timestamps

Additional Information for Specific User Types:

  • Agent Users: Company name, company registration number
  • Healthcare Users: Department, company name, additional professional details

Order and Transaction Information:

  • Shipping addresses (name, address, city, state, postcode, country, phone)
  • Billing addresses
  • Order details (products, quantities, prices, totals)
  • Payment information (processed securely through ToyyibPay, bank transfer, or DuitNow QR)
  • Payment receipts (for bank transfer and QR payments via WhatsApp verification)
  • Order status and tracking information

2. How We Use Your Information

2.1 Service Provision

  • Processing and fulfilling your orders
  • Managing your account and user preferences
  • Providing customer support and assistance
  • Sending order confirmations and status updates
  • Manual payment verification for bank transfer and QR payments

2.2 Communication

  • Sending email verification and password reset emails
  • Order receipts and shipping notifications
  • Quotation request confirmations
  • Important service updates

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

  • Brevo (Email Service): For sending transactional and marketing emails
  • ToyyibPay: For payment processing and order fulfillment
  • DigitalOcean Spaces: For secure media file storage
  • Courier Services: For order delivery and tracking
  • WhatsApp: For payment receipt verification (bank transfer and QR payments)

4. Data Security

We implement comprehensive security measures to protect your personal information, including encryption, secure authentication, and regular security monitoring. We use industry-standard security practices to safeguard your data against unauthorized access, alteration, or disclosure.

5. Data Retention

We retain your personal information for the following periods:

  • Account Information: Until account deletion or 7 years after last activity
  • Order Information: 7 years for tax and legal compliance
  • Communication Records: 3 years for customer service purposes
  • Payment Receipts: 7 years for financial record keeping

6. Your Rights

You have the following rights regarding your personal data:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for marketing communications
  • Request deletion of your account and associated data
  • Lodge complaints about data handling practices

7. Cookies and Tracking

We use essential cookies for user authentication, session management, and shopping cart functionality. We do not use marketing or advertising cookies. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.

9. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: newmedicaofficial@gmail.com

Website: https://mynewmedica.com

Note: This Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable data protection laws.