Terms & Conditions

2.1 Eligibility Requirements

• Users must provide accurate and complete information during registration
• Users must maintain the confidentiality of their account credentials
• Users are responsible for all activities under their account
• Users must comply with all applicable laws and regulations

2.2 User Types

• Basic Users: General customers purchasing wellness products
• Agent Users: Business representatives with company information
• Healthcare Users: Medical professionals with department details

3.1 Account Security

• Maintain the security of your login credentials
• Notify us immediately of any unauthorized account access
• Keep your contact information up to date
• Use strong, unique passwords

3.2 Prohibited Activities

• Engage in unlawful activities or violate any applicable laws
• Impersonate others or provide false information
• Attempt to gain unauthorized access to the platform
• Disrupt or interfere with platform operations
• Transmit harmful code, viruses, or malicious content
• Use the platform for commercial purposes without authorization

4.1 Product Information

• Product descriptions are provided for informational purposes
• We strive for accuracy but cannot guarantee all product information
• Product images are for illustration purposes and may vary from actual products
• Prices are subject to change without notice

4.2 Wellness Products Disclaimer

5.1 Order Processing

• Orders are subject to stock availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation does not guarantee product availability
• Shipping addresses must be complete and accurate

5.2 Payment Methods

• ToyyibPay: Secure online payment processing with automatic verification
• Bank Transfer: Manual verification required via WhatsApp receipt
• DuitNow QR: Manual verification required via WhatsApp receipt
• All payments must be completed within 3 business days

5.3 Pricing and Taxes

• All prices are in Malaysian Ringgit (MYR)
• Shipping costs: RM6 for first item, +RM2 for each additional item
• Applicable taxes are included in the displayed prices
• Prices are subject to change without notice

6.1 Platform Content

• All content on the platform is owned by Newmedica or licensed to us
• Users may not copy, modify, or distribute platform content without permission
• The Newmedica name and logo are our trademarks
• Unauthorized use of our intellectual property is prohibited

6.2 User-Generated Content

• Users retain ownership of content they submit
• By submitting content, users grant us a license to use it for platform operations
• Users are responsible for ensuring they have rights to any content they submit

7.2 Liability Limitations

• Our liability is limited to the amount paid for the specific product or service
• We are not liable for indirect, incidental, or consequential damages
• Users assume responsibility for their use of products
• Force majeure events are excluded from our liability

8.1 Account Management

• Users may request account deletion by contacting our support team
• Account deletion requests are processed by our administrators
• Account deletion does not affect completed transactions
• Users remain responsible for outstanding obligations

8.2 Termination by Newmedica

• We may suspend or terminate accounts for violations of these terms
• We may terminate accounts for fraudulent or illegal activity
• We reserve the right to refuse service to anyone

9.1 Applicable Law

• These terms are governed by Malaysian law
• Any disputes shall be resolved in Malaysian courts
• Malaysian Consumer Protection Act applies where applicable

9.2 Dispute Resolution

• We encourage resolving disputes through direct communication
• Contact us at newmedicaofficial@gmail.com for dispute resolution
• Legal action should be a last resort